Requests (4,864)

Future Work Scheduled - Close SR. Summary: Investigation Details: Work order number 26-222774 has been created for Austin Watershed Protection Field Engineering to conduct an assessment of the flooding happening at the location of 4511 Lucksinger Ln 11. The erosion has also been documented and transferred to Austin Watershed Protection Engineering team. The citizen was met on site and given this information.

Referred to 311 For Further Review - Close SR. Summary: Investigation Details: Upon investigation, there is no blockage or obstruction to the storm drain infrastructure located at 4101 Santiago St that would cause flooding. The flow line and right of way located at 4101 Santiago St is owned and maintained by the Texas Department of Transportation. The vegetation and the flowline don't seem to be maintained that is causing the flooding. Please transfer this service to Texas Department of Transportation. (see photos in attachments).

Future Work Scheduled - Close SR. Summary: Investigation Details: Work order number 26-222738 has been created for Austin Watershed Protection Field Engineering to conduct an assessment of the flooding happening at the location of 2712 and 2716 St Edwards Cir. The citizen was met on site and given this information.

Referred to Internal Workgroup - Close SR. Summary: Your request has been referred internally to another workgroup Details: Work Group referred to: Open Water Ways. Contact Email: Contact Phone Number: Reason for referral: Low Water Crossing  barricade crew. Contact Email: Service Request # 26-00232885 as a reference.

No Action Needed - Close SR. Summary: Investigation Details: Upon investigation, there was no flooding happening at the location of 4511 Lucksinger Ln. All pipes in the area were clear, and there was no blockage or obstruction in the middle of the creek channel. There is no action for Watershed to take at this time. The citizen was contacted and left a voicemail with this information. .

No Work Planned - Future Project - Close SR. Summary: Investigation Details: The flooding at the location of Hunters Chase Dr and Pond Springs Rd has been photographed and documented. This information will be transferred to Austin Watershed Protection Field Engineering team for future evaluation. The citizen was contacted and left a voicemail with this information.

No Work Planned - Future Project - Close SR. Summary: Investigation Details: Thank you for submitting your request. We have noted the nuisance ponding at this address and will add it to our tracking systems. This will provide us vital information when we begin to analyze alternatives in this area, which is not anticipated to be initiated for several years. There are currently approximately 6,000 unique ponding water reports in the City of Austin. The city prioritizes projects to address these localized ponding issues based on the severity and the number of instances in any given area. Unfortunately, the city cannot address this location at this time. Street and Bridge Operations (SBO) personnel will routinely monitor and inspect Austin's street network to ensure that they are safe for vehicular usage. If you have any further questions or issues, please contact 3-1-1 for more information.

No Action Needed - Private Flooding Issue - Close SR. Summary: Investigations Details: During investigation it was found that Watershed does not have any infrastructure between these two properties. This is a private flooding issue between two properties; there are no actions for Watershed to take at this time. See attached photos.

Referred to 311 For Further Review - Close SR. Summary: Investigation Details: Upon investigation, there is no blockage or obstruction to the storm drain infrastructure located at 4119 Santiago St that would cause flooding. The flow line and right of way located at 4119 Santiago St is owned and maintained by the Texas Department of Transportation. The vegetation and the flowline don't seem to be maintained that is causing the flooding. Please transfer this service to Texas Department of Transportation. (see photos in attachments).