Requests (4,148)

No Work Planned - No Problem Found - Close SR. Summary: Investigations Details: During investigation it was found that the encampment is located on private property. It will be the responsibility of the property owner to resolve this issue. There are no actions for Watershed to take at this time. See attached photos.

Vegetation Maintenance - Close SR. Summary: Pond Flag 1503 Details: *Pond Flag 1503:*  this pond is maintained four times per year: January, April, July and November.  It was last maintained on May 2, 2026 for the April Schedule.  It is on the list to be completed for July.  The rain may delay the schedule a little for July but it should be done in the next 2-3 weeks.   .

Vegetation Maintenance - Close SR. Summary: Pond Flag 258Details: After attempting to call the customer at 9:28 AM, I followed up with this email:Good Morning Jessica,I am following up with this email after my attempted phone call just now. I did also leave you a voice mail. To answer your question about a specific date scheduled to maintain the pond on Aldea Drive: I am sorry but I cannot provide that information. The contractor has to consider the weather, number of employees who show up to work, contracts they have with other entities or even other city departments, among probably a dozen other variables. Rainy weather like we have been having the past two days can really delay their ability to get into the ponds. When the ground is very saturated their equipment can get stuck and it can also cause ruts in the pond basins, which is not desirable.There is a list of ponds for each month of the year that the contractor must complete by the end of each month and that is the only real schedule I can provide. Before I started working in this position three years ago, there was not even a specific month scheduled for each pond. The year was divided up into quarters and each of the 600+ ponds on our Master List were maintained at some point within each three-month window. However, I have made changes so that ponds like yours with invasive Johnson Grass receive more frequent mowing (6x instead of 4x annually) and they receive more mowing during the Spring, when the grass is growing the fastest.Today is July 15th so we are right at the halfway mark for the month. There are still two more weeks left in the month for the contractor to complete the work. I have notified them of every service request that you and others have made, as is my practice. However, it is up to them to complete the work in the order that makes the most logical sense to them.I apologize that I cannot provide a more specific date for the mowing. I wish I could. Please let me know if you have any further questions or concerns.Have a great day!A picture containing text, clipartAI-generated content may be incorrect. <data:image/png;base64,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.

Referred to APR (Parks) - Close SR. Summary: Pond Flag 80 Details: *Update 7/14/26: * The customer responded to my email saying the pond he was referencing was Pond Flag 80.  The area where the neighbor is parking their lawnmower is on property managed by Parks and Recreation Department.  I will forward the service request to them.   .

Vegetation Maintenance - Close SR. Summary: Pond Flag 258Details: Pond Flag 258:The following email was sent to the customer on July 10, 2026:Good Afternoon Jessica,Thank you for your service request to maintain the pond located on Aldea Drive. The pond is not maintained _every_ single month in in the Spring and Summer; however, it is maintained six times per year: March, April, May, July, September and December. So, June is a month that is skipped. We do try to get more mows in during the Spring because that is typically when the most growth happens.We do maintain the buffer along the sidewalk _every _month. It was recently maintained on July 2, 2026.Please see the photo below. <data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAABLAAAAZACAIAAADmTiyoAAAQAElEQVR4Aez9B7xl1X0Y+u99+jm31+mFYQYYho5ACIQokhBVEiDRmwAJSahLlqss2Yrrc+LkpTjR307xc1zipli9IQQCBIjepjC9z+33nl72/n/P3TAmtuJP6ouTx/FPa377t359rfVba+09g1NvOu9scO6b33je+ee8+S1vAudfcC644KI3X3HVpe++5qqr3nU55PIr33HTLdf/1M988oMfuuv2O25457veccFFZ59/wRsuufS8d777rVdfe8lV77r4uhuu0F548VlvfdubL7/irVdc+bZ3vfvSSy57SwKXXnHhFe9867uuece1113x3huues/1V74WUBK46Y7rbrnzhtvuvunWu268+X3X33j7e2+87fqbbr/ho5+6947333b9LdfdeuctH/zoPXd/6K6rrrny7PPOuuSSt1166SVXXnXp1ddced31V990y9W33v6e2+645oMfvuV9d197x13X3H3Pddrrbrz0vTe845Y7rn7PTe+8+a4b7r73rl/8lc/dcPsNb7rwTdfdctO5F77llDPPfttlV777vTdfcsXV57z57W88723nXXD5+RddfuY5bzn97HMvf9c1em+8/faf+cVf/MBHPvyJz37mPTdd9+7rrrnpjlvAhZe87eQzT3/j+ee//YorLnz7pW956yUXv+Ny7dnnveXNF73tHVe+++2Xv/Pd773x+lvuuP3uD995z0fveP+9N93+/vfcePvV191y3c23v+fGW9/1nhsue+c1b730yovfcQXmS6+6+op3v+fyd12LCAcQj4jXXH8zuPYG7U3X3Xzb7Xffc9U11x1/0mlrjj1p48lnn/Wmi9980TsueNvlF11y2SVXXnn5u9959XU3vus9119z/U3aK69+73tvuu2Wuz503a13XX3Dnbfc+bGf+txvfvyzv/6emz/2kU/9+h//xcOPPLXvm/e/8E9+789v/+BPX/6e2256/713fewTN7//A++5/eb33HTD7e9/3x1333XLHe+7/a4PXH/T7Zdees2FF1568SXvuPTKK2645eb3vf/ua6+/7u2XXXr9zTf9zC/8/K3vu+Mjn/j4L//qr3zhH3wR8qGPfuSjn/zEXfd84DM/89Of/KnP3HPvh2+67dYbb73ltjvfd/PttxGUG8rv/uA9eO78wPs/8OEPYfu5z/88o9fedO1bL3/rFddcceeH7rzt/be9873vTODqG66+6j1Xod98582f/dxnv/ibX/z8r37+1rtu/9hnPnHj7Tdf9I63Xn/rjR/+xEfu+ID5dJNhuu6WG66+/tqrrn3Xpe+8/K2Xvf3NF7/lnLece931N77nvdffdPOtkHdcejm47Kp3X/i2d1z09ksvf+fVRk16DcqbL3r7hW+/7B1XvvuiSy4769zzDe5l77z64ndc7vHyd74LvPOaa6+57vqr3vXOd19z9cc/+Ylf/fVf+8Iv/9InPvPpj37qYzfcdtP77rnrN377//rCr/7yhz5+70c+9THuXX39tdy75ob33Py+W//RP/vH/+A3f/WKq6963z3vv+XOO6+/5XaDdeHbLz3vwre+89rrbn7f+6698cYbbrsNcuPtt950B+T299x0A/wjn/qEqfj+ez905wc/cO8nPw7/4Mc+cvv777r5fbdfe+P1CeA0w2+47ZZE8I73v+/6W2649gaz64q3vPWCy955OWdkRp75c/0dN9957wfe9+H3X3f7Te+59YabP3DHrR+888obr7np/bd/4JP3fuKzn/ropz9umO79+Md+5dd+9eK3vfXGW2/73C/98m/8w3/085//wj/70pd+7bd++z9+7b4DRyr/5J//24984uf/4I+/8vVvP7Rl+4FWHNc7sXZidkF7ZHay3Cq34uZ8Y64Vt5556aXf+dKf/N//7E+feW6y2Y5rzbgdx8243oyr7ajT7sSvQNRqR40oakev/17PwP8xGWjH0d8b6LTjI4fnfu/3/uRf/cs//sIv/tNPf/LXfurTv3HdNR/69Ce++Euf/60v/at/9/WvfPtf/+6/++iHP33vBz/5sz/1xQ/f86ndu/YvLFSmJuf+w5/8xZVXXPvBez7+2c98/mc++0u/+ev/9Lf/0b/46c/+oj3vI/d+4jOf+exP//RPf/TjH7vO/nXdjddcd+N5F1ysbKqZb77wors/+KFf+MLnL3zbW6+6+t3nvuX8K6++6pOf/dR7b7ru57/wC/d+/BPvvfGmt1162aVXXvX+D3341/6v37KnKEGf/bmftUH8iy/9qyeeefoP/8Of/N6/+7fPvfTin/7lX9x8602f+eyn77z7LvCRj37yO9+9/w//6E/PPe+CT336p//Br/zGvR/5xCXvuOIDH/jYb/3WP7vggstuuPnu62666z0333W/nW9i4ff+3Z/d+YFPXnv9XZ/7pX/4y1/851//xqPtTnzoUPzLn//Su6780K03/twXP/dv7rzp86cdd8V5Z950+sZ3X/HWD777snsvfetd55/73ndddeett3/sgrde+a733HDDrXfYfG+++647PvRBkd58+5033nrHZVe9+5Y77rKtXHrFu+/7wcPf+Pb3/+E//uf/4l/929/7t3/0K7/+21/6vT/4wz/58qc/+7nLL7/ussvee8UV17/rXTdfe+3t11xz2+VX3vDWt1996eXXvf0d1170dnvTu7Tgwre96y0XX/WWt1917kWXXXHNTTff+eHrbn2/WIDHM9500flvu/KSq977jnde99bLr7no0ncnnPAL3/GuG+/48Md+6vO3f+AT73zv7dfd9P7b7/rYJZdf+44rr7nl9g/cduf7uWpcPviRe23HN99xy0WXXHzVNe/8xS9+/nd+91/85m//xsc+/fEbbjWC77XRY7v2+huuMVQ33nbTrXd/+KOfuun2u2698/033nbnlVe/96JLLr/4HVdAnHCSjex999xjI37vzdffeMeNt959y8133nTtje9693VXvu+eW3/uC5/94q//0i9+8Rc+9LF73vWeqy58+wW3333bRz55r/a2u27/zM/+FAc+/TOf+dRPf/ruD73/3k985J9/6V/85Ve//H//zj+996MfuePO952w8eS73//hr37lO3/yR3/1y1/4R//3P/7XX/qd//Bbv/Glf/rbv/cbv/pPvvPNB598/MV/8ttfAh+651O/8HO/8id/8pV77/2pG2+8673vvf3q99x6x10fufm2e6557y1OWe+48l02Xw4nh66.

Vegetation Maintenance - Close SR. Summary: Pond Flag 10 Details: *Pond Flag 10*: I emailed the customer and let them know that it was typical for ponds to hold water for up to a week after a rain; however, if it was longer than that, there may be a blockage.  I told her I would go investigate after the rain had subsided for a day or two. Will follow up after the site visit.  .

Vegetation Maintenance - Close SR. Summary: Pond FLag 27 Details: Good afternoon Norma,   Thank you for your service request for vegetation maintence at the pond located on Cricket Hollow.  This pond is known to Watershed as Pond Flag 27 and it is maintained four times per year: March, July, September and December.  It was last maintained on March 25, 2026 and it is on the schedule to be completed in July.    Please let me know if you have any further questions or concerns.   Thanks,.

Referred to 311 For Further Review - Close SR. Summary: Investigations Details: During investigation it was found that this property is maintained by Parks and Recreation. Please forward this to Parks and Recreation for further investigation. See attached photos.

Referred to Public Works - Close SR. Summary: Called complainant and left a message on 7/10/26 Details: This was assigned to me on 7/9/26 at 3:22 pm. I called complaint twice at 10:30 am on 7/10/26 and left a message stating the trash that was dumped at this location will be cleaned up by the city. This asset is maintained by public works and referred to John Robinson program manager with public works.

Vegetation Maintenance - Close SR. Summary: Pond Flag 442.1 Details: *Pond Flag 442:  *This pond is maintained four times per year:  January, May, July, and October.  It was last maintained on May 28, 2026.  Please see attached photo.  There were portions of the pond near the wet pond area that were not maintained at the May maintenance because of the recent rains and the equipment could not get in to those parts.  The pond is on the schedule for July and should be maintained by the end of the month.   I sent an email to the customer on 7/8/26 and let them know.  .