Requests (17,069)

Contacted - Provided Information - Close SR. I reached out to the caller and she stated she was able to view the permit now. No further action is needed at this time.

Contacted - Provided Information - Close SR. I reached out to the caller and was able to provide the email address for building.inspections with instructions on what to put in the email and next steps. I also provided the different contact methods for the BTCS team for any further concerns with the actual permits.

Contacted - Provided Information - Close SR. I reached out to the caller and they verified that there is still issues with the portal. I explained the process for me putting in a ticket INC0583987 and to look out for an email from Tech support. I sent an email as confirmation.

Contacted - Left Message - Close SR. I reached out to the caller and provided contact information for the Austin Code Connect line so the caller can get updated on the case information.

Contacted - Email Sent - Close SR. I called, left a message, and sent a follow-up email requesting additional information. Inspections: 512-978-4000 option 4 building.inspections@austintexas.gov.

Contacted - Email Sent - Close SR. I called, left a message, and sent a follow-up email. SpecialEvents@austintexas.gov.